Dhaka-based ck333 Support, if needed, this page should be viewed first; the email, office address, phone number and how to talk about bKash, Nagad, Rocket are also clearly explained
Download the app
If you are not in a hurry, email is the most organized way; send a screenshot, user ID and the time of the problem and a quick reply will come
Describe login, app install and account verification; usually the first reply comes within 4 hours
In the email, include your name, device model and Dhaka or other city information
Not all questions are the same, so ck333 Support times vary as well
New mail usually goes to the queue within 15 minutes
Most cases receive a reply within 4 hours
If the documents are correct, you can proceed on the
Callback is easier if the address matches
If you want to speak on the phone, keep your account information handy so you don't have to ask the same questions again
In emergency, on the phone, briefly mention the app, login and device model to get started
If the network is slow at night, leave a message and the team will take it up the next day
Verify the Dhaka office address; it's best to coordinate the time before going directly by email
Local users typically contact from Uttara and Mirpur
If you want updates directly from the app instead of writing a message on the phone, it makes things easier; your chat, login and account notes are all in one place
Download APKLogin, APK, office or phone; fix one issue first
User name, city and problem in one line
Screenshots, if available, make the answer more precise
Check both email and phone
Not all questions come with immediate solutions, but with correct information the ck333 Help team's work becomes much faster